Any returned items must be unused, unmodified, in the original packaging, and in the same condition in which it was received. All returns are subject to a 15% restock fee unless defective.
If your item is defective, please call 909-790-2548 or email us so that we may troubleshoot the problem prior to return. Gift cards are non-refundable.
To complete your return, we require a receipt or order number. Please contact us before returning an item to us to get the process started, and also to provide tracking information when possible.
Basses: protective film on pickups and pickguards is original packaging. Once removed, the instrument cannot be returned unless defective.
Processing time for returns: Once received, returns are typically processed within 3 business days. Please allow some time for your credit card / bank to process the refund if it doesn't show up right away.
Return Period: Returns must be made within 30 days of receipt of the order.