Return Policy

Conditions:

• If your item is defective, or if you discover you ordered the wrong spacing after receiving your pickups:
• Please call 909-790-2548 or email us so that we may troubleshoot the problem and if necessary to arrange your return.
  
• Non-refundable, non-returnable items (except for repair/exchange):
• Gift Cards
  
• Custom pickups once they've been put into production. (the following Monday after ordering)
• Custom = nonstandard spacing, nonstandard shell size, A3 poles, altered geometry. If it requires a charge, checkbox, or custom note to make it right, or says custom next to the spacing when selecting it, it's custom.
  
• Pickups with
• leads that have been soldered or cut.
  
• shells that have been mounted with screws.
  
• Nordy Mutes - you wouldn't want us to have sent you a used return as a new purchase.
  
• Strings
  
• Returned items must be:
• unused,
  
• unmodified,
  
• in the original packaging, and
  
• in the same condition in which it was received.
  
• All returns are subject to a 15% restock fee unless defective.
  
• To complete your return, we require a receipt or order number. Please contact us before returning an item to us to get the process started, and also to provide tracking information when possible.
  

Basses:

• Protective film on pickups and pickguards is original packaging. Once removed, the instrument cannot be returned unless defective.
  

Processing time for returns:

• Once received, returns are typically processed within 3 business days.
  
• Please allow some time for your credit card / bank to process the refund if it doesn't show up right away.
  

Return Period:

• Returns must be made within 30 days of receipt of the order.